ec333 Privacy Policy
At ec333, protecting the personal data of every player is a core responsibility. This Privacy Policy explains in plain, formal English exactly what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
Our Privacy Commitments
A snapshot of the principles that guide how ec333 handles your personal information. Full details are set out in the legal sections below.
Your Data Is Never Sold
ec333 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used exclusively to operate, improve, and secure the ec333 platform for your benefit.
Minimal Data Collection
We collect only the personal data that is strictly necessary to provide our services, comply with identity verification requirements, and maintain the security of your account. We do not collect data we do not need.
256-Bit SSL Encryption
All data transmitted between your device and the ec333 platform is protected by industry-standard 256-bit SSL encryption. Sensitive fields such as payment details and identity documents are handled under the strictest security protocols.
You Control Your Data
You have the right to access, correct, and request deletion of the personal data ec333 holds about you. Submit a request at any time by contacting [email protected] and we will respond within a reasonable timeframe.
Transparent Cookie Use
ec333 uses cookies and similar technologies solely to enable core platform functionality, remember your preferences, and analyse aggregate site usage. We do not deploy third-party advertising trackers or behavioural prof iling cookies.
Defined Retention Periods
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. When retention periods expire, data is securely deleted or anonymised.
- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. Children & Minors
- 12. Third-Party Links
- 13. Policy Amendments
- 14. Contact Us
Important Notice: This Privacy Policy describes how ec333 collects, uses, stores, and protects the personal information of players who access or use the ec333 platform at ec333.io. Please read this policy carefully. By registering an account or continuing to use the ec333 platform, you acknowledge that you have read and understood this Privacy Policy.
Introduction
ec333 is Bangladesh's trusted online casino and sports betting platform, operating at ec333.io. We are committed to handling the personal data of all players with transparency, care, and in strict accordance with responsible data management practices. This Privacy Policy applies to all players who register an account with ec333, visit the ec333 website, or otherwise interact with the ec333 platform and its services.
This policy should be read alongside the ec333 Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall take precedence.
All personal data processed by ec333 is handled in Bangladeshi Taka (৳ BDT) transactional context, with support operations conducted in English on Bangladesh Standard Time (BST, UTC+6). This policy is written in English and constitutes the authoritative version. Players aged 21 and above only are permitted to use the ec333 platform.
Scope: This Privacy Policy covers data collected via the ec333 website, account registration forms, payment processing interfaces, customer support communications, and any other channel through which you interact with ec333.
Data We Collect
ec333 collects personal data in the following categories. We collect only what is necessary for the stated purposes.
2.1 Identity Data
When you register an account with ec333, we collect your full legal name, date of birth, gender, and national identity details (such as a copy of your National Identity Card, passport, or equivalent government-issued document). This data is required for identity verification and to confirm that you meet the minimum age requirement of 21 years.
2.2 Contact Data
We collect your email address, mobile phone number, and residential address. This information is used to communicate with you regarding your account, transactions, promotional offers (where you have opted in), and to deliver mandatory account notifications.
2.3 Financial Data
ec333 collects details of the payment methods you register for deposits and withdrawals, including mobile financial service account identifiers (such as your bKash, Nagad, Rocket, or Upay registered mobile number). Full payment account credentials are not stored directly by ec333; they are handled by our payment processing partners under their respective security frameworks.
2.4 Transaction Data
We maintain records of all deposits, withdrawals, bets, and gaming transactions conducted through your ec333 account. These records include amounts (in ৳ BDT), timestamps (in BST, UTC+6), game or market identifiers, and outcomes. Transaction records are retained for compliance and dispute resolution purposes.
2.5 Technical & Usage Data
When you access the ec333 platform, we automatically collect certain technical data including your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration, and click-path behaviour. This data is used to maintain platform security, detect fraudulent access patterns, and improve the overall user experience.
2.6 Communications Data
Records of communications between you and the ec333 support team — including emails sent to [email protected] or [email protected], live chat transcripts, and any written correspondence — are retained for quality assurance, dispute resolution, and compliance monitoring purposes.
2.7 Responsible Gaming Data
If you make use of ec333's responsible gaming tools — including deposit limit settings, session time controls, cooling-off periods, or self-exclusion requests — the details of those requests and settings are recorded and retained as part of your account profile to ensure the tools remain in effect and to facilitate regulatory compliance.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, NID copy | KYC verification, age confirmation |
| Contact | Email, phone, address | Account communications, support |
| Financial | bKash/Nagad mobile number | Deposit and withdrawal processing |
| Transaction | Bet history, deposit/withdrawal records | Compliance, dispute resolution |
| Technical | IP address, device type, browser | Security, fraud detection, UX |
| Communications | Support emails, chat transcripts | Quality assurance, compliance |
| Responsible Gaming | Limit settings, exclusion records | Player protection, regulatory compliance |
How We Collect Your Data
ec333 collects personal data through the following means:
3.1 Direct Interactions
The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account profile. You are responsible for ensuring that all information you provide to ec333 is accurate and current.
3.2 Automated Technologies
When you visit and interact with the ec333 website, certain data is collected automatically by our servers and analytics systems. This includes the technical and usage data described in Section 2.5. Automated data collection is necessary to maintain the security, stability, and performance of the platform.
3.3 Third-Party Sources
In limited circumstances, ec333 may receive personal data about you from third-party sources, including identity verification service providers, payment processors, and fraud detection partners. Data received from these sources is used solely for the purpose for which it was shared — namely, to verify your identity, process your transactions, and protect the integrity of the platform.
How We Use Your Data
ec333 uses the personal data it collects for the following specific purposes:
- Account Registration and Management: To create, maintain, and administer your ec333 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels in Bangladeshi Taka (৳ BDT).
- Legal and Regulatory Compliance: To fulfil ec333's obligations under applicable laws and regulations, including Know Your Customer (KYC) verification, anti-money laundering checks, and responsible gaming requirements.
- Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the ec333 platform.
- Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through the ec333 support team at [email protected].
- Responsible Gaming: To implement and maintain the responsible gaming tools you have activated on your account, and to monitor for signs of problem gambling in accordance with ec333's responsible gaming obligations.
- Platform Improvement: To analyse aggregated usage patterns and technical data in order to improve the ec333 platform's performance, design, and game offering. This analysis is conducted at an aggregated, anonymised level wherever possible.
- Promotional Communications: To send you information about ec333 bonuses, promotions, and rewards — but only where you have explicitly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting [email protected].
Legal Basis for Processing
ec333 processes personal data under the following legal bases:
5.1 Contractual Necessity
The processing of your identity data, contact data, financial data, and transaction data is necessary for ec333 to fulfil its contractual obligations to you as set out in the ec333 Terms & Conditions. Without this processing, ec333 cannot create or maintain your account or provide its services to you.
5.2 Legal Obligation
Certain processing activities — particularly identity verification (KYC), transaction monitoring, and retention of financial records — are required by applicable law and regulatory standards. ec333 is obligated to conduct these activities regardless of individual consent.
5.3 Legitimate Interests
ec333 processes technical and usage data, and conducts fraud detection and platform security monitoring, on the basis of its legitimate interest in maintaining a secure, fair, and operationally stable gaming environment for all players.
5.4 Consent
Where ec333 processes personal data for purposes beyond those described above — specifically, for the delivery of promotional and marketing communications — such processing is carried out only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Sharing Your Data
ec333 does not sell, rent, or trade your personal data to any third party. Your information may be shared with third parties only in the following limited and controlled circumstances:
6.1 Payment Processors
In order to process deposits and withdrawals, ec333 shares necessary payment-related data with our authorised payment processing partners. These include the operators of bKash, Nagad, Rocket, and Upay payment channels. Data shared is limited to the minimum required to complete the transaction and is governed by the privacy policies and security standards of those respective payment providers.
6.2 Identity Verification Partners
ec333 uses third-party KYC and identity verification service providers to assist with the verification of player identities and age. Documents and personal data shared for this purpose are used exclusively for the verification process and are not retained by the KYC provider beyond what is required for that purpose.
6.3 Game Providers
Casino games and slot titles on the ec333 platform are provided by licensed third-party Game Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a player session token or anonymised player identifier) necessary to operate the game interface. No full personal profile data is shared with Game Providers.
6.4 Legal and Regulatory Authorities
ec333 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or regulatory obligation. Such disclosures will be made only to the extent strictly required by the applicable legal requirement.
6.5 Business Transfers
In the event that ec333 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, personal data held by ec333 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
Reminder: ec333 never sells your personal data to advertisers, data brokers, or any third party for commercial purposes. Sharing is limited exclusively to the operational categories described above.
Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device by the ec333 website when you visit. They allow the platform to recognise your browser, remember your session and preferences, and collect aggregate usage information. ec333 uses only first-party cookies — we do not deploy third-party advertising or behavioural tracking cookies.
7.2 Types of Cookies We Use
- Essential Cookies: These are strictly necessary for the ec333 platform to function. They enable core features such as session management, login state, and account security. The platform cannot operate without these cookies, and they cannot be disabled.
- Preference Cookies: These cookies remember your settings and preferences — such as language and display choices — so you do not need to re-enter them on each visit.
- Analytics Cookies: ec333 uses anonymised, aggregated analytics to understand how players navigate the platform and which features are most used. This helps us improve the overall experience. No individually identifiable data is used in this analysis.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair your ability to use the ec333 platform, including logging in and conducting transactions. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Data Retention
ec333 retains personal data for the periods set out below. Where a legal or regulatory obligation requires retention beyond these periods, the longer period applies.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | Regulatory and anti-money laundering compliance |
| Transaction records | 5 years after transaction date | Financial record-keeping and dispute resolution |
| Account profile data | Duration of account plus 2 years | Contractual obligation and support history |
| Communications / support records | 3 years after last interaction | Quality assurance and dispute resolution |
| Responsible gaming records | 5 years after account closure | Player protection and regulatory compliance |
| Technical / log data | 12 months | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from ec333's systems, or irreversibly anonymised such that it can no longer be attributed to any identifiable individual.
Data Security
ec333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your device and the ec333 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all pages of the platform, including account registration, login, and payment screens.
- Encrypted Data Storage: Sensitive personal data — including identity documents and financial account identifiers — is stored in encrypted form within ec333's secure data infrastructure.
- Access Controls: Access to personal data within ec333's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose roles require access to specific categories of data are permitted to view it, and all access is logged and audited.
- Fraud Detection Systems: ec333 operates automated systems that continuously monitor for suspicious login attempts, unusual transaction patterns, and other indicators of unauthorised access or fraudulent activity.
- Regular Security Reviews: ec333's security infrastructure is subject to periodic review and testing to identify and address potential vulnerabilities before they can be exploited.
While ec333 takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your account credentials and for notifying ec333 immediately at [email protected] if you suspect any unauthorised access to your account.
Your Rights Over Your Data
As a player whose personal data is processed by ec333, you hold the following rights. To exercise any of these rights, please contact ec333 at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.
- Right of Access: You have the right to request confirmation of whether ec333 holds personal data about you, and to receive a copy of that data together with information about how it is being used.
- Right to Rectification: You have the right to request correction of any personal data that ec333 holds about you that is inaccurate or incomplete. Where data is held for compliance purposes, corrections may be subject to verification.
- Right to Erasure: You have the right to request deletion of your personal data where there is no longer a legitimate purpose for ec333 to retain it, where you withdraw consent (for consent-based processing only), or where the data has been processed unlawfully. Please note that this right is subject to ec333's legal retention obligations; certain data cannot be deleted while regulatory retention periods remain active.
- Right to Restrict Processing: You have the right to request that ec333 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you object to processing based on legitimate interests.
- Right to Data Portability: Where ec333 processes your personal data on the basis of contract or consent, and where processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to ec333's processing of your personal data where that processing is based on legitimate interests. ec333 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Children & Minors
The ec333 platform is strictly intended for adults aged 21 years and above. ec333 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. If ec333 becomes aware that personal data has been submitted by or on behalf of a person under the age of 21, that data will be deleted from ec333's systems immediately and the associated account will be closed without notice.
If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account with ec333 or submitted personal data to the platform, please contact ec333 immediately at [email protected] so that the matter can be investigated and resolved without delay.
Age Verification: ec333 operates mandatory age verification checks as part of its KYC process. No player may make a deposit or place a bet on the ec333 platform without first satisfying ec333's age verification requirements. Players must be 21 years of age or older.
Third-Party Links
The ec333 platform does not contain links to external third-party websites. All navigation within the ec333 platform remains within the ec333.io domain. Accordingly, ec333 is not responsible for the privacy practices of any external website or service. This Privacy Policy applies exclusively to the ec333 platform and the personal data collected through it.
Amendments to This Policy
ec333 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made — meaning changes that significantly affect how your personal data is used or your rights in relation to it — ec333 will notify you by email to your registered address and/or by posting a prominent notice on the ec333 platform at least 14 days before the changes take effect.
The effective date displayed at the top of this page reflects the date on which the current version of this Privacy Policy came into force. Your continued use of the ec333 platform after the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and request account closure before the effective date.
Previous versions of this Privacy Policy are available upon request by contacting [email protected].
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ec333 holds about you, please contact the ec333 support team using the details below. All enquiries are handled in English and responded to on Bangladesh Standard Time (BST, UTC+6).
- General & Data Enquiries: [email protected]
- Responsible Gaming: [email protected]
- Support Hours: 24 hours a day, 7 days a week
- Time Zone: Bangladesh Standard Time (BST, UTC+6)
Response Time: ec333 aims to acknowledge all data-related requests within 48 hours and to resolve them within 30 days. Complex requests involving large volumes of data or requiring coordination with third-party processors may take longer, in which case we will inform you of the expected timeline.
Questions About Your Privacy?
Our support team is available 24/7 to answer data enquiries. You can also review our full Terms & Conditions, or explore responsible gaming guidance on the ec333 platform.